FAQ
Frequently Asked Questions
Shipping & delivery
How long does shipping take?
Orders are processed in 1–3 business days, then delivered in 7–15 business days across the United States or 10–20 business days to other countries. You'll receive tracking by email.
How much is shipping?
Standard shipping is free on orders of $49 or more. Orders under $49 ship for a flat $8.95 in the US or $11.95 to other countries.
Where do you ship?
We ship to all 50 US states, APO/FPO addresses and most countries worldwide.
Will I pay customs or duties?
US orders have no import charges. For other countries, any import duties or taxes set by your country are paid by the recipient.
How can I track my order?
You'll get a tracking link once your order ships, and you can check our Track Your Order page any time. Allow 2–5 days after dispatch for the first scan to appear.
Why did my order arrive in more than one package?
Multi-item orders sometimes ship from different warehouses and arrive separately, a few days apart, at no extra cost.
Payments & discounts
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay and Shop Pay, all over an encrypted checkout.
Is my payment information safe?
Yes. Payments are processed by PCI-compliant providers. We never see or store your full card number.
Do you offer discounts?
Yes. Buy 2 items and save 3%, buy 3 and save 5%, buy 5 or more and save 8%. The discount applies automatically at checkout.
Returns & orders
Can I return an item?
Yes, within 30 days of delivery for unused items in their original condition. Email support@avelunegoods.com to start.
What if my item arrives damaged or wrong?
Contact us within 7 days with a photo and choose a free replacement or a full refund. You won't pay return shipping.
Can I change or cancel my order?
Yes, within 12 hours of ordering and before it ships. Email us as soon as possible.
My order hasn't arrived. What do I do?
If it's past the estimated delivery window plus 7 days, contact us and we'll reship or refund.
Contact
How do I reach you?
Email support@avelunegoods.com. We reply within 24 hours, 7 days a week.
The part that happens after you order
Tracked shipping
Free on orders of $49 or more, a flat $8.95 in the US below that.
30-day returns
Thirty days from delivery on unused items. Wrong or damaged on arrival is on us.
Safe checkout
All major cards, PayPal, Apple Pay, Google Pay and Shop Pay.
People, not scripts
A real person answers email seven days a week, within 24 hours.