Refund policy

Returns & Refunds

You have 30 days from the day your order is delivered to request a return.

What can be returned

Unused items in their original condition and packaging, with all accessories included. For hygiene reasons we cannot accept personal care items, underwear or earrings once opened, and we cannot accept custom or personalised items, gift cards or clearance items marked final sale.

Damaged, faulty or wrong items

Contact us within 7 days of delivery with a photo and your order number. We will send a free replacement or issue a full refund, and you will not pay to return the item. This is on us.

Changed your mind

Email support@avelunegoods.com and we will send return instructions the same day. Return shipping for a change of mind is paid by the customer. The original shipping fee, where one was paid, is not refunded.

Refunds

Once the returned item reaches the warehouse and passes inspection, we issue the refund to the original payment method within 3–5 business days. Your bank may take a few days more to show it.

Cancellations

You may cancel within 12 hours of ordering, provided the order has not already shipped. Email us as soon as possible with your order number.

Exchanges

The fastest way to exchange is to return the item for a refund and place a new order, so the replacement is not delayed.

[LLC — sếp điền] (trading as Avelune)
[LLC — sếp điền]
Email: support@avelunegoods.com