Shipping policy
Avelune ships to all 50 US states, APO/FPO addresses and most countries worldwide. Every order is tracked.
Shipping cost
- Free standard shipping on orders of $49 or more, to every destination we ship to.
- United States, orders under $49: flat $8.95.
- Other countries, orders under $49: flat $11.95.
Processing time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or US public holidays begin processing the next business day.
Delivery time
- United States: 7–15 business days after dispatch.
- Other countries: 10–20 business days after dispatch.
These are carrier estimates, not guarantees; weather, peak seasons, customs and remote areas can add a few days.
Customs and import taxes
US orders have no import charges. For other countries, any import duties or taxes set by the destination country are paid by the recipient.
Tracking
You receive a tracking number and link by email as soon as your parcel leaves the warehouse. Allow 2–5 business days after dispatch for the first scan to appear.
Split shipments
Orders with several items may ship from different partner warehouses and arrive in separate packages a few days apart. You are never charged extra for this.
Wrong or undeliverable addresses
Please check your address at checkout. If a parcel is returned to us because the address was incomplete or nobody could receive it, we will reship it once you confirm a correct address; a second shipping fee may apply.
Lost or delayed parcels
If your order has not arrived within the estimated window plus 7 business days, email support@avelunegoods.com with your order number. We will trace it with the carrier and reship or refund.
[LLC — sếp điền] (trading as Avelune)
[LLC — sếp điền]
Email: support@avelunegoods.com